One week prior to expiration of 1-year warranty, our $400 "Great Big Brawler" towable tube became lumpy as inside baffles had ruptured. By the time I got to inquire, it was 2-days past one year warranty.
Customer service could care less and further inquiry remains unanswered. This is clearly a defective product for which they won't back! In addition, after writing a negative review, it was pulled from their website. Honesty?
Not! This item was also stored out of the sun. I've been a loyal customer of Overtons for almost 5 years which obviously means nothing to them. This is a good example of a successful business that has outgrown their customer base with poor customer service!
I will look elsewhere and even pay more for similar products or simply go without before I buy from these people again.
Stay away from Overtons, far away concerning anything with a warranty. If you buy a water sports item like this that will not last a year, something is bad wrong.
Product or Service Mentioned: Inflatable Tube.
Reason of review: Damaged or defective.
Monetary Loss: $400.
Preferred solution: Replacement of similar product.